BPO Services Portfolio

What We Offer

Transformational solutions have made Shree Bihari Lal Services (SBLS) an innovative player in the BPO segment. Our capabilities in this area are augmented by output- and outcome-based business models and an Integrated Global Enterprise Delivery model (IGEDM), which ensures a seamless delivery of services to our customers around the globe.

Shree Bihari Lal Services (SBLS) Expertise

Shree Bihari Lal Services (SBLS) expertise stems from running multiple and multifarious business processes, based on six key elements:

• Collection Services
• Innovation and improvement focus
• Output/ outcome/ flexible constructs
• Integrated Global Enterprise Delivery Model (IGEDM)
• Risk and compliance
• SB M “Employees-First” culture

Our Key Service: Collection Outsourcing (FAO)

We provide collection services to companies with professional and vast experience. SBLS provides end-to-end transaction-oriented judgment and strategy-intensive processes across the finance outsourcing value chain. We serve the following clients with specialized buckets:

Evolution and Vision

Shree Bihari Lal Services (SBLS) has been a visionary and has pioneered industry trends, such as third-party BPO operations, multi-country delivery, and the platform business model in India. Shree Bihari Lal Services (SBLS) Smart Gen BPO has evolved from being a provider of traditional BPO services to a provider of holistic next generation business services to customers.

Our Enablers and Accelerators

Our unique enablers and accelerators include:

• Quality Enabler: Shree Bihari Lal Services (SBLS) as such is known for its entrepreneurial culture and has been a generous investor in Quality Leadership.
• Shree Bihari Lal Services (SBLS) encourages Invention, Reinvention and Creativity mainly in collection related activities.

Industry Focus

We offer solutions in a variety of industries such as Banking and Financial Services, delivering technology-enabled collaborative business solutions & consulting services.