Collection Outsourcing (FAQ)

What We Offer in Collection Outsourcing

At Shree Bihari Lal Services (SBLS), we deliver comprehensive collection outsourcing services tailored to meet the unique needs of our clients, including industry leaders like Mobikwik. With a team of seasoned professionals and extensive expertise, we provide end-to-end, transaction-oriented, judgment-driven, and strategy-intensive processes across the finance outsourcing value chain. Our services are designed to optimize recovery rates, reduce operational costs, and ensure compliance with industry regulations.

Our Collection Buckets and Services

Our collection outsourcing services cover all stages of the collection process, ensuring flexibility and efficiency. We handle:

All Buckets and NPA: Comprehensive management of non-performing assets (NPAs) across all stages, ensuring maximum recovery.
Bucket 1 to 6: Early-stage to late-stage collections, from initial delinquency to advanced recovery efforts.
Write-Off (WO): Strategic recovery solutions for write-off accounts, minimizing losses and optimizing outcomes.

Why Choose SBLS for Collection Outsourcing?

Our approach combines operational excellence, industry expertise, and cutting-edge technology to deliver unparalleled results. Here’s what sets us apart:

Technology-Driven Solutions

Utilizing AI, robotic process automation, and predictive analytics to enhance recovery rates and streamline processes.

Compliance and Risk Management

Adhering to stringent regulatory standards to ensure secure and compliant operations.

Flexible Business Models

Outcome-based and transaction-based pricing models tailored to your business objectives.

Global Delivery Model

Our Integrated Global Enterprise Delivery Model (IGEDM) ensures seamless service delivery across time zones.

Our Valued Clients

We partner with leading organizations in the financial sector, delivering customized collection solutions. Our clients include:

IDFC Bank

Bucket X • Write-Off (WO)

Zest Money

Bucket 1 to 6 • Write-Off (WO)

Stashfin

Bucket 2 to Write-Off (WO)

Kotak Mahindra Bank

Comprehensive Collection Services

Aditya Birla Capital

End-to-End Recovery Solutions

Our Process

Our collection outsourcing process is built on a robust framework that ensures efficiency and transparency:

Assessment: Analyze client portfolios to identify risk profiles and recovery potential.
Strategy Development: Design tailored collection strategies using data-driven insights.
Execution: Deploy multi-channel collection efforts, including digital, voice, and field operations.
Monitoring and Optimization: Continuously track performance and refine strategies for maximum ROI.
Reporting: Provide detailed analytics and compliance reports for full transparency.

Success Stories

Cost Reduction for IDFC Bank

Our outcome-based pricing model helped IDFC Bank reduce operational costs by 25% while improving write-off recovery efficiency.

Ready to transform your collection processes? Partner with SBLS to optimize recovery rates, reduce costs, and ensure compliance with our industry-leading solutions.