Our Global Presence

Global Presence Map

Shree Bihari Lal Services (SBLS) operates with a robust Integrated Global Enterprise Delivery Model (IGEDM), enabling seamless service delivery across multiple time zones and locations. Our global centers ensure 24x7 operations, reducing turnaround time (TAT) by 75% and operational costs by 40%.

Leveraging our multi-country delivery network, we provide standardized global processes, supporting major languages and aligning with client needs for agility and scalability in the BFSI sector.

Our presence spans key hubs, ensuring proximity to clients and efficient outsourcing for collections, compliance, and business transformation.

Multi-Country Delivery

Pioneers in third-party BPO and platform models, delivering from global centers in different time zones.

24x7 Operations

Continuous support through one standardized process, optimizing responsiveness and efficiency.

Scalable Network

  • Global Delivery Network Configuration
  • Seamless Integration Across Locations
  • Cost-Effective & Agile Operations
  • Support in All Major Languages

Integrated Global Enterprise Delivery Model (IGEDM)

IGEDM Model Image

Our IGEDM is a flexible, platform-based methodology comprising seven key elements: Grade Mix, Location Mix, Competency Model, Global Process Model, Technology, Pricing, and Governance. It ensures the right operating model for transformation and benchmarking.

Location Mix

Optimal configuration of global networks for efficient service delivery.

Technology Toolkit

Pre-templated applications driving efficiency across borders.

Governance Structure

Transparent alignment of strategy, reporting, and operations worldwide.

Our Partnerships & Clients

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We collaborate with leading product players, cloud providers, and SaaS models to enhance our ecosystem. Our strategic partnerships enable bundled services on subscription-based platforms, delivering best practices from Day 1.

Strategic Partners

  • Technology Partners for Cloud & SaaS
  • Product Collaborations for BPS Platforms
  • Ecosystem Alliances for Analytics & AI

Global Clients

Serving fintech and banking leaders like IDFC Bank, Zest Money, Stashfin, and more, across buckets and NPA management.

Technology Providers

Cloud & SaaS Leaders

AI & Automation Partners

RPA Innovators

Analytics Allies

Predictive Modeling Experts

Benefits of Our Global Reach

Global Benefits Image

Reduced TAT & Costs

75% faster turnaround and 40% cost savings through timezone leverage.

Compliance & Flexibility

Meet regulations optimally with adaptable models.

Worldwide Competitiveness

Build responsive operations for market leadership.